Earning points is easy! Present your Artesian Loyalty membership card at the point of ordering at any Artesian venue. The team member will scan your card and the points will be added to your account. Please note they can take an up to an hour to appear.
Unfortunately, points can only be earnt in venue and not via any third party app.
$1 = 1 point.
That means you’ll receive 1 point for every dollar you spend on eligible purchases.
The points are part of a five-tier loyalty program, each tier offering additional benefits and rewards. All points accumulate over a standard quarter calendar. For every $1 you spend, you receive 1 point. You must scan your membership card when making a purchase to earn points.
See tiers:
Silver tier = 0 to 999 points
Gold tier = 1,000 to 19,999 points
Platinum tier = 20,000 to 39,999 points
Diamond tier = 40,000 to 59,999 points
Black tier = Invitation only
The standard calendar quarters that make up the year are as follows: January, February, and March (Q1) April, May, and June (Q2) July, August, and September (Q3) October, November and December (Q4). This is a rolling calendar year, ie. Q4 2022 rolls over into Q1 of 2023.
It can take up to 12 hours for the vouchers to appear in the wallet of your app.
Nothing lasts forever, but you’ll have plenty of time to use your rewards! Your points will expire on the first day of the month, after the quarter (3-months) from when points were first earned. For example, if you earn points on January 8th 2022, those points will expire on March 31st 2022. This gives you plenty of time to accumulate points and take advantage of the benefits.
Your Artesian Loyalty points are yours alone! Unfortunately, you can’t share or transfer them.
Of course! We’re always happy to help. It can take up to an hour for your points to appear on the app. If you still don’t have the points after an hour, follow these steps to contact us in the app:
You can access Artesian Loyalty terms and conditions by visiting our Terms and Conditions page.
On the day off your function, you will need to scan your membership card at the venue and the points will be added.
To book your complimentary booth call your preferred host or (07) 5619 8187 to book, subject to availability. On the day of the booking, you will need to scan your voucher on arrival to receive the bottle service. Unfortunately, this is not available on Saturdays or special events.
The Black tier is the ultimate Artesian membership that is highly exclusive and offered by invitation only
Unfortunately, not at this stage. This is something we are working on and hope to have available in 2023.
Unfortunately, not at this stage.
Sharing is caring! There is no limit on how many friends you can refer.
You’ll receive your voucher when your friend makes their first purchase and scans their digital member card.
We love to help! Simply scroll down to “Contact Us” and complete the form with as much detail as possible, so that we can resolve this for you!
Unfortunately, the Cali Locals Pass cannot be used to gain free entry during ticketed or special events.
The Cali Locals Pass is only valid for the pass holder. However, if your friends also live on the Gold Coast, they can download the app to get instant access to their own passes!
Please make sure you are able to prove your local status when entering the venue. Management reserves the right to refuse free entry.
The Artesian Loyalty app requests permission to use your location to allow us to send you extra rewards, vouchers and special offers based on your location.
The operating system on your device alerts the Artesian Loyalty app when you visit a certain location, which prompts the app to send you notifications for rewards and vouchers, which you can use at our nearby venues.
No, we are not tracking you. Artesian Hospitality takes your privacy very seriously, and our app adheres to strict guidelines designed to protect your data. To find out more about how we manage your data, view our Privacy Policy here or contact us using the form at the bottom of this page.
To make the most of our Loyalty App vouchers and rewards, you will need to set your location permissions to “Always” on iPhone or “All the time” on Android, so that the location-sharing feature will work properly in the background. By doing this, you’ll receive as many vouchers and rewards as possible!